Empresa Profesional

Mobile Agent Junior en Oportun

Empleo finalizado - No se reciben más postulantes

Oportun es una empresa de servicio financieros que brinda préstamos con pagos cómodos y fijos que ayudan a nuestros clientes a establecer historial de crédito y construir un mejor futuro. La compañía ya ha a unas 900,000 personas, concediendo más de $3,300 millones en préstamos. Actualmente, Oportun tiene más de 215 localidades en California, Texas, Illinois, Nevada, Utah y Arizona.

Requerimientos del cargo

A Mobile Operations specialist must represent and promote our services assisting our customers through their application process to provide excellent customer experience end to end. Must be a person who can handle sales, customer service and technical support calls gathering and executing the best resolution. 

Responsibilities:

  • Receives inbound calls to assist customers 
  • Conduct outbound lead follow-up calls to potential and existing customers 
  • Analyze and resolve problems quickly while communicating effectively and documenting responses
  • Provide remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution.
  • Follow standard processes and procedures
  • Gather customer’s information to determine and evaluate by analyzing the customer’s issues to assist with addressing and solving their specific enquiries
  • Toubleshoot and resolve on-line and mobile loan issues with emphasis on customer service/sales/technical support
  • Develop an in-depth knowledge of consumer products and services and referring loans and deposit products to consumer.
  • Actively participate in sales meetings and offer creative ideas.
  • Identify and escalate priority issues to appropriate resource
  • Meet or exceed individual productivity and quality referral goals.

Requirements

  • Bilingual (English and Spanish) Great grammar and oral skills
  • Available to work on weekends
  • Full time availability
  • Analytical and Multi-tasking capabilities
  • Technical Support Tier 1 experience
  • Excellent attention to detail
  • Cultural fit and quick adaptability to execute new procedures
  • Ability to function in a team environment & autonomously

Beneficios

Te ofrecemos un gran ambiente de trabajo y todas las prestaciones de la ley. Si cumples con el perfil solicitado, estaremos esperando tu postulación a través de esta vía. No olvides incluir en tu hoja de vida tus expectativas y requerimientos salariales.

Te estaremos esperando!

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