Technical Customer Support Specialist en RevenueHunt

At RevenueHunt, we focus on empowering eCommerce business owners to expand their reach and increase sales effectively. We developed a “Product Recommendation Quiz” app, a cutting-edge tool that allows merchants to engage their website visitors with interactive quizzes that recommend personalized products. This app helps merchants drive sales by acting as a virtual salesperson who gathers actionable data, segments customers based on their responses, and supports confident purchasing decisions. Our mission is to simplify and optimize how eCommerce merchants understand and connect with their customers, improving conversion and retention through data-driven insights.

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We are looking for a proactive and experienced Technical Customer Support Specialist who thrives on building relationships and helping customers succeed. The ideal candidate will meet the following criteria:

• Excellent communication skills: You must be a clear and thoughtful communicator, both written and verbal, capable of crafting warm, professional messages tailored to customer needs.
• Near-native English proficiency: You will primarily support customers via email, chat, Zoom calls, and video explanations (Loom). Strong English reading and writing skills are essential, though you don’t need to be a native speaker.
• eCommerce platform familiarity: You should have experience with or a willingness to quickly learn Shopify and WooCommerce, the main platforms our app integrates with.
• Customer support experience: At least two years in a similar role, with a solid track record of providing high-quality, empathetic support.
• Proactive mindset: Ability to identify opportunities to add value, including spotting patterns in customer interactions and suggesting improvements.
• Availability: You should be able to work during European and US business hours (preferably during 7:00 to 15:00 UTC) to support our international customer base effectively.

While you don’t need technical coding skills, logical problem-solving aptitude is important to understand and troubleshoot issues.

IMPORTANT NOTE: As part of the hiring process, we ask candidates to record a short video introduction. Applications without a video will not be considered. We value your time and understand if this requirement does not suit you.