Zendesk Engineer en Niuro

Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.

The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.

We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.

Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.

Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.