Senior Systems Engineer (L3) en We Solve Problems

Remoto (Norteamérica, Sudamérica o Centroamérica) | Senior | Full time | Programación

Sueldo bruto $4500 - 6000 USD/mes

7 postulaciones

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We Solve Problems is a managed IT services provider in Los Angeles. We support small businesses, mostly law firms and professional services. We're a team of six, and we're hiring our first senior systems engineer to own technical escalations and lead our Microsoft and infrastructure projects. You'll handle the technical escalations that currently reach our COO, so he can step out of daily firefighting. You'll also lead our Microsoft and infrastructure projects end to end: tenant migrations, Intune and Autopilot rollouts, Exchange and SharePoint, server migrations, network builds, and security hardening.

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What you'll own

You'll handle the technical escalations that currently reach our COO, so he can step out of daily firefighting. You'll also lead our Microsoft and infrastructure projects end to end: tenant migrations, Intune and Autopilot rollouts, Exchange and SharePoint, server migrations, network builds, and security hardening. You'll mentor our three junior technicians and lead the on-call rotation.

Escalations come first, but they won't fill every day. When the queue is quiet, you'll move to project work or jump in wherever the team is short, including lower-level tickets when that's what keeps clients moving. We're a small team, so everyone helps where help is needed.

A typical day: triage the tickets that need a senior set of eyes, scope an Intune and Autopilot rollout for a new 40-seat client, and pair with a junior technician to resolve a deployment failure and document the fix in Hudu. On a slower day you might pick up open tickets across the board or push a project forward. When an incident hits, like a credential compromise, you own it start to finish and write the summary that explains it to a non-technical executive.

What we're looking for

Deep, hands-on Intune experience is the requirement that matters most. Not "I've used Intune," but "I can design an Intune and Autopilot rollout from scratch": configuration profiles, compliance policies, app deployment, Conditional Access.

You'll also need strong Microsoft 365 (Exchange Online, SharePoint, Entra ID, mail flow, recovery), solid networking (Meraki, Fortigate, site-to-site VPN, VLAN design), and real security incident-response experience. We run a Mac fleet, so Jamf or Apple MDM experience is a plus, not a requirement.

Perfectly fluent English is a must, written and spoken. You'll deal directly with executive clients who hold extremely high expectations, so your communication has to hold up under that, clear and confident on a call and on the page. You'll also hand off cleanly to the team.

You work independently. You isolate a problem before you start changing things, you know when to escalate versus resolve, and you document as you go.

Five years of MSP experience is a rough floor, but design ability matters more than the number. No degree required.

We rate every hire and every quarter against these. They're not poster words.

Demonstrate honesty and integrity. Set clear expectations so clients always know what's next. If something goes wrong, say so early so we can fix it together. Commit to everything we do. Every ticket, every project, full attention. Step in when a teammate needs help, before being asked. Take ownership. If you see a problem, it's yours until it's resolved or properly handed off. Own the client's experience from first response to final follow-up. Do the right thing. Recommend what actually solves the client's problem, not what's easiest. Speak up when you spot a risk. Sweat the small stuff. Document so the next person can pick up where you left off. Double-check before you close.

Apple and Jamf

This would give a lot of bonus points if you could prove that you can stand up a new instance and well.

Hours and how we work

You work 9am to 6pm Pacific with an hour for lunch. For Colombia that's 11am to 8pm local. This is real-time overlap with the US team, not an overnight shift. We document everything in Autotask and Hudu. Your time goes to real engineering, not copy-pasting from Stack Overflow.

$4,500 to $6,000 USD per month, full-time at 40 hours a week, paid as a fixed monthly rate through Deel. The band reflects a true Tier 3, and we'll pay the top of it for the right person. This is a direct contract with us, not an agency placement, so the rate is what you take home (minus Deel's small fee), not what an agency keeps. We provide equipment, honor your country's national holidays, and back a real growth path from L3 to lead engineer or architect with a training and certification budget.

GETONBRD Job ID: 61831

Computadora We Solve Problems proporciona una computadora para tu trabajo.

Política de trabajo remoto

Remoto sólo localmente

El trabajo es 100% remoto, pero los candidatos deben residir en Norteamérica, Sudamérica o Centroamérica para postular.

Acerca de We Solve Problems

We Solve Problems is a Los Angeles managed IT services provider supporting small businesses, mostly law firms and professional services. We're a team of six building a modern, AI-augmented MSP, and we hire people who own their work end to end. — Perfil completo de We Solve Problems

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