Servicenow Consultant en Svitla Systems

Svitla is a proven custom software development company and testing provider headquartered in California, with development offices throughout Mexico and Europe (Ukraine, Poland). For 15 years, we have served a wide number of customers ranging from big corporations to innovative young companies in Silicon Valley to large educational institutions. The list of our customers includes such well-known companies as BMC Software, Ancestry, Affymetrix, Ingenico, Logitech and Stanford University. Our mission is to build a company that contributes to the well-being of our clients, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!

ServiceNow Consultant is responsible to provide Development and Operations support for ServiceNow Enterprise Cloud-based ITSM application. The Development support includes the responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident and request queues, meet the MTTR and SLA requirements of the organization, ensure that the Incident, request are fixed within the required SLAs and ensure the highest customer satisfaction.

The additional responsibility includes

- Meeting compliance and quality requirements of the organization

- Highly motivated with a professional individual who can contribute and support the organization in every aspect of the organization’s growth and expectations

• Minimum 4 years’ experience in ServiceNow (Must)
• Minimum 6+ years overall IT experience (Must)
• At least two End to End Service Portal development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML,
• DHTML, CSS, Pages, Portal Configuration)
• At least two years of Service Catalog development experience (developed simple and complex workflows using various orchestration flows)
• Experience in integration technologies to automate ServiceNow tasks (SOAP/WSDL, REST API, PowerShell, Shell scripts, JS)
• Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such Catalog development, Workflow development and customization, automation of tasks using orchestration, Service Portal development (Widgets, Pages, portal, AngularJS, CSS, HTML, DHTML, JS)
• Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business
• Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, UI Page, UI
• Scripts, UI Action, Inbound Action, Notifications, Workflow Custom Activities, SQL, Database
• ITIL Foundation certification (Preferred)
• ServiceNow Administration certification (must)
• Export and Import
• Discovery
• ServiceNow Implementation Certification (preferred)
• Agile/SCRUM development methodologies

• In-depth knowledge in ITSM, ITOM processes
• Good knowledge in Perl programming
• Basic knowledge in Python
• Strong and in-depth knowledge in JavaScript
• Good knowledge in Java-J2EE
• Strong RDBM/SQL knowledge
• Basic knowledge in Unix-SHELL Scriptin
• Good knowledge in Power Shell scripting
• Networking Knowledge
• Experience in Reporting and Data Analytics tools
• Any operations and Monitoring tools knowledge

• 100% payroll
• 10 Vacation Days since 1st year working with us.
• 5 PTO´S per year, since 3rd month
• 25% Vacations Bonus
• 15 Days of Christmas Bonus
• Major Medical Insurance
• Life Insurance
• Snacks and Drinks
• Beers and Coffee
• Body Massages (Twice A Month)
• Flexible Home Office, depends on client necessity