Ensitech

Java Support Specialist en Ensitech

FULL_TIME

Ciudad de México
El trabajo se desempeña algunos días de forma remota y otros en la oficina en: Ciudad de México
(Híbrido)
| Junior | Full time | Soporte al Cliente

13 postulaciones
Responde entre 8 y 20 días
Revisado por última vez hace 2 días
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Join #Ensiteam!

We are a company focused on custom software development and we have been in the market for more than 19 years. At Ensitech we are dedicated to finding highly specialized talent to work with large companies in the United States, Europe and Canada.
Each one of our collaborators works with different teams and colleagues around the world, in the design and commercialization of software. We look forward to having you as part of our team in the role of Java Support Specialist.

Hibrid Opportunity open in México.🚩

Job functions

  • Take full responsibility for customer-reported issues, typically managed in a case tracking system.
  • Comprehend the reported issue or scenario, seeking additional details from Level 1 support or the case reporter as necessary.
  • Find solutions using a knowledge base.
  • Ensure communication with stakeholders is within agreed turnaround times (TAT).
  • Guide to Level 1 or Level 3 resources and respond to their questions.
  • Examine logs and error messages to relate them to the code and suggest possible solutions.
  • Reproduce issues in a lab environment to gather more information or resolve the problem.
  • Escalate issues to Level 3 support if necessary.
  • Create detailed bug reports in the bug tracking system.
  • Document procedures and prepare runbooks.
  • Monitor various system components (jobs, processes, queues, DB procedures, log files, alerts) to ensure healthy system functioning.
  • Identify and suggest additional monitoring tools and processes to enhance system upkeep.

Qualifications and requirements

  • 1-3 years of strong understanding of Java programming, including the ability to write, read, and debug Java code.
  • Ability to work in Unix/Linux environments, including using command line commands and reviewing system logs.
  • Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar.
  • Experience with relational databases and the ability to write and understand SQL queries.
  • Familiarity with tools such as JConsole, JVisualVM, and other performance monitoring and analysis tools.
  • Ability to effectively communicate technical issues and solutions to various stakeholders.

Desirable skills

Plus: Experience working with Kafka/MongoDB/Micro services based architecture a plus.

Conditions

  • 100% remote opportunity.
  • Competitive salary and benefits.
  • Custom benefit package aligned to your experience and your needs.
  • Working with foreign clients.

Mascotas permitidas Las mascotas son bienvenidas en la oficina.
Horario flexible Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Teletrabajo opcional Algunos días puedes trabajarlos desde tu casa.
Cobertura de salud Ensitech paga o copaga cobertura de salud adicional a lo legal.
Computadora Ensitech proporciona una computadora para tu trabajo.
Vestimenta informal Ensitech no exige ningún código de vestimenta.
Vacaciones extra Ensitech otorga vacaciones pagadas adicionales al mínimo legal.
Bebidas y snacks Ensitech ofrece algunas bebidas y snacks de libre disposición en la oficina.

Política de trabajo remoto

Híbrido

El trabajo se desempeña algunos días de forma remota y otros en la oficina en Ciudad de México (México).

Acerca de Ensitech

Our team of analysts, software engineers, designers, support staff, marketers and data scientists work together and use the latest technologies and methodologies to implement a successful project. — Perfil completo de Ensitech

Java Support Specialist
Ensitech • Ciudad de México
El trabajo se desempeña algunos días de forma remota y otros en la oficina en: Ciudad de México
(Híbrido)
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Requiere postular en Inglés
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