Bevy is a unified customer community platform that harnesses cutting-edge AI technology to empower amazing community leaders to transform connections and fill the world with belonging. We turn events, discussions, forums, and emails – into real, meaningful friendships that go beyond the digital world. Our mission is to end the loneliness epidemic.
Our community is called CMX, and it is the world’s largest network of community professionals. Through our community, we offer world-class training, events and research, and host CMX Summit, the largest event in the community industry.
Postula a esta oportunidad laboral en getonbrd.com.
Job functions
Essential Duties and Responsibilities:
Help improve the overall Support team’s effectiveness and efficiency through tools and processes, both created in-house or 3rd-party.
Triage and evaluate feature requests as well as defects reported by Support and Customer Success, through JIRA and Zendesk.
This position shields other technical departments from disruptions and stagnation.
Act as an internal escalation point of contact to resolve and create solutions for customer issues, technical or operational troubleshooting.
Serve as the enablement leader for representatives, by ensuring they are equipped to provide technical and operational support.
Analyze how Bevy’s audience is using support documentation to quantify opportunities for customer improvement.
Create, maintain and continuously improve processes and procedures for Customer Support.
Previous experience as a Customer Support tier 2 or above
Technical aptitude with experience in SaaS and Enterprise support
Experience developing in-house tooling and solutions, preferably with Python or Typescript languages.
Experience with software troubleshooting, based on understanding the source flow, correlating logs and source code.
Experience with SOP creation and documentation
Experience with JIRA, Zendesk, and Confluence
Bachelor’s Degree Preferred
Desirable skills
The Customer Support Engineer is a product expert. Responsibilities will center around creating and implementing tools//procedures that will make our Support team faster and more productive. This role will also be tasked with assisting the broader customer support team with resolution of technical questions, feature requests and bug reports. This role will also act as a liaison between the product/engineering team and our customers.
Conditions
Fully remote startup based out of California
Unlimited PTO
Maternity and paternity leave
Company is closed over winter break
Computer provided
GETONBRD Job ID: 51556
Trabajo 100% remoto
El cargo puede ser desempeñado desde cualquier lugar del mundo.
Mascotas permitidas
Las mascotas son bienvenidas en la oficina.
Horario flexible
Entrada y salida flexibles, libertad para realizar trámites personales o familiares.
Cobertura de salud
Bevy paga o copaga cobertura de salud adicional a lo legal.
Computadora
Bevy proporciona una computadora para tu trabajo.
Vestimenta informal
Bevy no exige ningún código de vestimenta.
Vacaciones extra
Bevy otorga vacaciones pagadas adicionales al mínimo legal.
Global
Argentina
Chile
Colombia
Perú
Remoto
Estados Unidos
Superpower AI
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